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SUPPORT / SELF-SERVICE / BILLING

Customer support without a personal phone trail.

This support center is designed to handle common billing and delivery questions through self-service first, then route edge cases to a dedicated business support channel.

Manage subscription Billing help Email support

Automation First

What gets handled automatically

  • Stripe emails receipts and paid invoices after successful checkout.
  • Subscription changes and cancellations can route through the customer portal.
  • Billing questions can be funneled into one support inbox instead of a personal phone.

Direct Contact

Business support details

Add a dedicated support inbox, business line, and mailing address in config.js so Stripe and customers see business-safe contact details instead of a personal trail.

Support hours Monday-Friday, 9:00 AM to 5:00 PM Alaska Time
Mailing address Add your business mailing address here

Response Standards

What customers can expect

  • New support emails are answered within 1 business day.
  • Membership billing issues are handled before the next billing cycle whenever possible.
  • Custom service questions route through the support inbox before scheduling live calls.
How do I cancel or update a recurring membership?

Use the customer portal link above. If the portal is not active yet, email support and include the email used at checkout so your account can be found.

Where do I find my receipt or invoice?

Stripe sends receipts and paid invoices automatically after checkout. If you cannot find yours, use the billing help link or email support with the name and email used during purchase.

How do refunds work?

See the refund policy for the default launch rules around subscriptions, launch packs, and custom strategy work.

Do I need to call a personal number for help?

No. This support flow is designed so customers can use self-service links and a business support inbox instead of a personal contact trail.

Policy

Privacy Policy

How contact information, form submissions, and Stripe checkout data are handled.

Read privacy policy

Policy

Terms of Service

Scope, payments, delivery assumptions, and service limitations for this studio.

Read terms

Policy

Refund Policy

What happens with recurring memberships, one-time launch packs, and custom services.

Read refund policy